Access live chat from the Support page for immediate assistance during service hours. For detailed requests, send an email with relevant account details and screenshots if needed. We prioritize security so never share your password or full payment details in messages.
We also provide an in-account help center with step-by-step articles for common actions like deposits, withdrawals, and verification. Our goal is to provide both direct assistance and self-service resources to suit different preferences.
We maintain detailed answers and troubleshooting steps for these topics in our Help Center. When contacting support, include account ID and timestamps to accelerate resolution. Our team documents each case and provides status updates until completion.
We never request your password or full payment information in support communications. If asked for sensitive data that is not necessary, contact us via the official Support page immediately. We protect personal data under applicable privacy practices and limit access to authorized staff.
If you suspect unauthorized access to your account, change your password immediately and contact Support. We will guide you through account recovery and additional security steps as needed. Prompt reporting helps protect your funds and personal data.
Our team is available to support registration, payments and account security questions.
Live chat responses are generally immediate during service hours. Email inquiries are handled within the posted SLA, and complex cases may take longer as our team investigates. We provide progress updates and escalation paths for urgent matters to ensure timely resolution.
If an issue requires senior review, our escalation process connects you with specialized support personnel. We track escalations to closure and inform you of any findings or corrective actions. Transparency is essential to building long-term trust with our customers.
Provide your account ID, the issue description, timestamps, and screenshots if relevant. Avoid sharing passwords or full payment details.
Processing times vary by method. Bank transfers can take 1-5 business days while some e-wallets are faster. Check our payments table for typical timelines.
Contact Support immediately and change your account password. We will guide you through secure recovery and investigation procedures.
Live chat hours are posted on the Support page. For out-of-hours requests, submit an email and we will respond at the next available opportunity.
